Dearling Refund Policy

Effective Date: March 15, 2026

This policy is operated in accordance with the Act on Consumer Protection in Electronic Commerce and other applicable laws of the Republic of Korea.

1. Scope

- This policy applies to points purchased with real money within the service ("Paid Points").

- Points granted for free through events, promotions, rewards, etc. ("Free Points") are not eligible for refunds.

2. Refund Criteria

a. Within 7 days of purchase

- Unused Paid Points: full refund of the payment amount

- Partially used Paid Points: refund of the unused portion only (remaining amount after deducting usage)

b. After 7 days from purchase

- In principle, refunds are not available.

- However, refunds are made as an exception when the cause is attributable to the Company (service failure, payment error, etc.).

c. Upon service termination

- All unused Paid Points as of the termination announcement date are refunded in full.

- Refund requests must be made by the service termination date.

3. Refund Restrictions

Refunds are restricted in the following cases:

- Points already used (consumed)

- Points granted for free (events, rewards, promotions, etc.)

- Items or content purchased with points (due to the nature of digital content, no refund after use)

- Points of members whose use is restricted due to violation of the Terms of Service

4. How to Request a Refund

- In the service: [Settings] → [Customer Service] → [Request a Refund]

- Email: contact@dearling.ai

- Information required for a refund request:

- Member ID

- Payment date and time

- Payment amount

- Payment method

- Reason for the refund

5. Refund Processing

- Requests are processed within 3 business days of receipt.

- Refunds are made through the same method used for the original payment.

- Depending on the payment method, additional days may be needed for the refund to be reflected (3-5 business days based on card issuer business days).

- If a payment gateway fee is incurred in processing a refund, the Company bears that fee.

6. Cancellation of Payments by Minors

- If a minor made a payment without the consent of a legal representative, the minor or the legal representative may request cancellation of the payment.

- However, cancellation may be restricted if the minor made others believe there was consent, or paid with income of their own.

7. Consumer Dispute Resolution

- The Company takes appropriate remedial measures for legitimate complaints or damage claims from consumers.

- Users may apply for dispute mediation to the Korea Fair Trade Commission or the Consumer Dispute Mediation Committee under the Act on Consumer Protection in Electronic Commerce.

- Korea Consumer Agency hotline: 1372

8. Miscellaneous

- This refund policy is interpreted under the laws of the Republic of Korea.

- Matters not specified in this policy follow the Act on Consumer Protection in Electronic Commerce and other applicable laws.

- This policy takes effect on March 15, 2026.

Kiuring Inc.